The Formglide pledge
Fair billing, by design, not by policy page.
Our pledge is wired into the product, not just written on a page: renewal reminder emails actually send, cancel is actually one click, and refunds are honoured without questions.
- 01
14-day pre-renewal warning email
We email you 14 days before every renewal. No surprise charges.
How it works
A scheduled job checks every active subscription daily and sends a renewal-reminder email exactly 14 days before the next charge date, stating the plan, the amount, and a direct link to cancel or change plan. It sends whether you're on monthly or annual billing, and we log the send so support can always confirm it went out.
- 02
One-click cancel
Cancel any time from your account settings. One click, no retention flow, no phone call.
How it works
Cancel lives in account settings, not buried behind a support ticket or a chat bot. Clicking it calls our billing provider directly to end the subscription at period end: there's no multi-step 'are you sure' maze, no forced call, no coupon offer standing between you and cancelling.
- 03
14-day no-questions refund
Change your mind within 14 days of any charge and we'll refund it, no questions asked.
How it works
Any charge (first subscription payment or a renewal) is refundable within 14 days. Refund your latest payment yourself from account settings: one click, and the refund is issued straight away and your subscription ends (your forms keep working on Free). For any other charge in the window, email hello@formglide.io and we refund it in full. We don't require a reason, and nobody will try to talk you out of it.
- 04
Your data is never hostage
Unmetered CSV export of all your responses on every plan (forever, even after you cancel).
How it works
Export isn't a paid feature and it isn't switched off on cancellation. Every response you've ever collected stays exportable as CSV indefinitely, including on a cancelled or downgraded account. Partial answers are captured on Pro and Agency; any saved before a downgrade stay viewable and exportable on every plan.
Why we're doing this
Billing dark patterns aren't a fringe complaint in this category: they come up again and again in public reviews of the incumbents. Typeform sits at 2.7/5 on Trustpilot (780 reviews, September 2026), and many of the lowest-rated reviews are about billing, not the product itself: silent annual auto-renewals, refund requests denied even when cancellation was requested within hours of the charge, and a cancel flow reviewers describe as deliberately hard to find. See trustpilot.com/review/typeform.com for yourself.
We're a small team building a form product for people who spend real money on ad traffic; we don't need billing friction to hit our numbers, and we'd rather compete on the product. So the four promises above are treated as product requirements, not marketing copy: they're built into the same codebase as everything else, and an engineer changing the cancel flow has to break an explicit product guarantee to make it worse.
We also never hard-close a free-tier form: over-quota submissions are always accepted and stored (never dropped), hidden behind an upgrade banner in results, and fully released the moment you upgrade. Fair-use limits are published on our pricing page, not buried in a support article.